Claims

If GAP coverage exsists and the vehicle is stolen or declared a total loss from an accident, a claim needs to be filed. The contact information below should be used to initiate the claim process in order for the lender to waive the amount due under the GAP coverage.

GAP claims may be submitted via email, fax, or mail:

Email:
lossreport@gapadmin.com

Phone:
888-427-2037

Fax:
636-349-3169

Mail:
Financial Gap Administrator LLC
Claims Department
1670 Fenpark Drive
Fenton, MO 63026

Information Needed to Complete a Claim
Please refer to the GAP contract for the documentation necessary to process the GAP claim.

Start a Claim

Cancellations

To cancel a GAP contract, download and complete the cancellation form, include the consumer’s signature, and submit the final form via email, fax, or mail. ONWise users may obtain an online cancellation quote through our contract administration platform.

Email:
cancellations@gapadmin.com

Fax:
636-600-4426

Mail:
Financial Gap Administrator LLC
ATTN: Cancellations
1670 Fenpark Drive
Fenton, MO 63026

Download the Cancellation Form